Terms of Use

Who our services are for

To use Betty you need to be at least 19, in Ontario, and permitted to play under Ontario law. You need to be physically in Ontario every time you place a wager, and we check your location before and during play. If we cannot confirm where you are, you may not be able to use the services, and wagers placed from outside Ontario can be declared void.

Your agreement with us

The agreement is between you and Betty Gaming CA Ltd. in Toronto. iGaming Ontario runs the services, and Betty Gaming acts as its agent for them and the platform. Betty Gaming is registered with the AGCO, the Alcohol and Gaming Commission of Ontario. Once you accept the terms at registration you cannot cancel the registration itself, but you can end the agreement and close your account.

Your account

You may hold one account only, and we can close any additional accounts. The account name has to match your legal identity and the name on the payment accounts you use. You register with your first and last name, address, email, gender, date of birth and other details on the form, and your email becomes your username. You also tell us whether you are a politically exposed person, the head of an international organization, or a relative or close associate of one, and you let us know straight away if that changes.

Keep your login details secret and never let anyone else use your account. Anyone who enters your correct username and password is treated as you. You can switch on multi-factor authentication for extra protection.

Verification and security reviews

You can only place a bet once your account is open, your identity is verified and you have funds in it. Before you play you confirm that you are fit to play. We can ask for proof of identity and address at any time, for example an identity document, a payment card, a recent utility bill or a bank statement. If you do not provide the documents we ask for, we cannot open the account, and during a security review access may be restricted or denied.

Deposits and your balance

Your balance is shown in Canadian dollars and cannot go below zero. All payments to and from your account are made in Canadian dollars, earn no interest and must come from a payment source in your name. Opening an account costs nothing. Deposits are credited once we actually receive the funds, and deposit limits can depend on your history with us, the method and other factors. We never offer credit or lend money for play. Your bank may add its own handling charge.

Withdrawals

You can ask for a withdrawal at any time once your deposits have been received. We pay withdrawals as soon as reasonably possible, with up to 5 business days of internal processing, and security reviews can add time. Where possible we pay back to the method you deposited with. If that is not possible, we ask for details of a second account in your name. After a card deposit we may decline a withdrawal request made within 14 days of that deposit. Jackpot payouts go through a supplier check and a security review and can take up to 10 business days.

Bonuses and promotions

Bonus amounts can only be used for the games named when the bonus is offered, and each bonus can be used once unless the offer says otherwise. Bonus amounts cannot be withdrawn until their terms have been met. Winnings from free spins that come with a deposit promotion can be withdrawn only after the qualifying deposit has been wagered at least once. Opting in does not guarantee participation, and winnings from a bonus can be voided if the promotional terms are not followed. Rewards credited by mistake can be taken back.

Dormant accounts

An account with no activity for one year becomes a dormant account. Logging in and placing a real-money bet, depositing or withdrawing keeps it active. If money is left in a dormant account, our customer service will make reasonable efforts to let you know so you can recover it.

Closing your account

You can close your account for any reason, including responsible gaming, by withdrawing your full balance and giving us 7 days' notice. You can also close it from My Profile. We may suspend or close an account and withhold the balance in cases of fraud, collusion, a material breach of the terms or other prohibited activity.

Complaints

Send a complaint in writing as soon as reasonably possible. We aim to resolve it within 14 days and at the latest within 90 days. If you are not satisfied with our answer, you can contact iGaming Ontario with a copy of your complaint and our response, and iGaming Ontario may refer it to the Alcohol and Gaming Commission of Ontario.