Privacy Policy
Who we are
When we say "we", "us" or "our", we mean BettyGaming CA Ltd. in Toronto, Ontario. Betty is part of Ontario's regulated online gaming market, which iGaming Ontario runs, and we handle personal information for iGaming Ontario as its agent. We follow Canadian privacy law, including PIPEDA, and Ontario's FIPPA. Ontario law and the Canadian federal laws that apply in Ontario govern this policy.
What we collect
We collect what you enter in forms on our site, such as at registration, and what our agents enter for you on the phone. We keep a record of chat, SMS, email and phone conversations, contacts through our social media channels, your transactions, the games you play and bets you place with their outcomes, and anything you give us in surveys. When you visit, we also record location and technical information such as your IP address, pages visited and click data. Our providers may send us information for anti-money laundering, fraud prevention and know-your-customer checks.
Why we use it
Our registration conditions require checks on identity, address and age, to prevent fraud and to meet anti-money laundering rules. Without your personal information we cannot open an account for you. We also use it to run your account and send account notices, to provide what you ask for, to improve our products and service, and to measure and deliver relevant advertising. With your consent we send marketing, and you can switch it off at registration, in your account profile or with the unsubscribe link in our emails.
Calls and chats
We record calls, emails and chats with our support and payments staff, and with other teams you talk to, for training. Where a contract is made by phone, the recording also confirms that contract.
Who we share it with
We share information only where we need to deliver our service or the law requires it, for example for fraud checks, identity verification, confirming deposit or withdrawal details, or when a regulator, law enforcement agency or other public body compels us. Our contractors and service providers are bound to keep it confidential. Some of them may process or store information outside Ontario. Aggregated information that does not identify anyone may be shared, including with iGaming Ontario. For BetGuard, iGaming Ontario's central self-exclusion, iGaming Ontario and its suppliers may process your information under the BetGuard privacy policy.
How long we keep it and how we protect it
We use physical, electronic and administrative measures to protect your information from loss and unauthorized access. We keep it only as long as needed for the purposes in this policy and for our legal duties, including gaming, anti-money laundering and responsible gaming rules. If a breach happens and the law requires it, we tell you, the regulator and iGaming Ontario. Please keep your password to yourself.
Your rights
You have the right to access and correct the personal information we hold about you, and in some cases to withdraw your consent. Write to our Compliance Officer at the Toronto office, open on weekdays between 7:00 am and 3:00 pm. If our answer does not resolve your concern, you can ask for your case file to escalate to iGaming Ontario, and you can file a complaint with the Information and Privacy Commissioner of Ontario.
Minors
Betty is not meant for anyone under 19. If you are a parent or guardian of a minor who gave us personal information, contact us and we will delete it.