Contact us

Support team

Our support team is made up of real people based in Ontario. Live chat and email are open around the clock, all year round, including weekends and holidays. We are happy to hear your feedback too, whether it is a game you want added or a feature you would like to see.

Help with your account

Support can help with verification, changes to your name, date of birth or address, a new email address, login problems, limits and self-exclusion. For game problems, tell us which game you played, when it happened and any error message, and add the round ID from Gaming Transactions if you have it.

Complaints

Send your complaint in writing as soon as reasonably possible. We aim to resolve it within 14 days and at the latest within 90 days. If you are not happy with our answer, you can take it to iGaming Ontario with a copy of your complaint and our response.

Privacy questions

For questions about your personal information, write to our Compliance Officer at our Toronto office. Office hours are 7:00 am to 3:00 pm on weekdays.

Our address

Betty Gaming CA Ltd. is registered in Toronto at 199 Bay Street, Suite 4000, postal code M5L 1A9.