Responsible Gaming

Play for fun

Our tools help you decide how much and how long you play. You find all of them in Account > Responsible Gaming, and our support team can set them for you.

Limits

You can set a deposit limit, a loss limit and a playtime limit, each daily, weekly or monthly. You can combine several limits, and when one is reached it stays in force until its period starts again. A loss limit is a net limit, so money you win in the period is added to it. A stricter limit takes effect immediately, while raising or removing a limit only takes effect after a 24-hour cooling-off period. Play with Betty Coins is left out of your playtime total.

Timeout

Need a short break? A timeout can last a day, a week, or one, two or three months. While it runs, play is paused, yet you can log in and withdraw, and your Betty Status and progress stay as they are.

Self-exclusion

For a longer break you can self-exclude for periods from six months to five years. You are logged out straight away, cannot log in for the whole period and are removed from all marketing. Any remaining balance is paid back when you ask through any support channel. When the period ends, your account stays closed until you ask us in writing to reinstate it.

BetGuard

BetGuard comes from iGaming Ontario, a provincial government agency. It is free and voluntary, and it blocks you from every regulated online gambling site in the province. It is open to anyone 19 or older and is separate from a self-exclusion with Betty, so one does not change or cancel the other.

Where to get help

ConnexOntario is free, confidential and open 24/7 at 1-866-531-2600, and connects you with problem gambling, mental health and addiction services. The Responsible Gambling Council is an independent non-profit organization working to prevent problem gambling in Canada, with many free services. CAMH runs a provincial support program for gambling, gaming and technology use. We also partner with Birches Health on responsible gaming resources and specialized treatment.